Trading as Pro-Active Physio
Diane Clare of Pro-Active Physio is committed to protecting your personal information.
"Personal information" means any information that is capable of identifying you.
"We" means Diane Clare of Pro-Active Physio.
We collect and process data because we have a legal obligation to do so and is adequate, relevant and limited to what is necessary.
What information we collect and when
Your personal information is collected and processed from you either in person, over the telephone, information you give us by sms, letter, e-mail, or via website.
At the point of enquiry or booking an appointment we may ask you for :-
your contact telephone number(s) you wish to supply
your date of birth
your e-mail address
During your first home visit appointment, we will ask for information regarding the condition you are seeking Physiotherapy for, and how it currently impacts on your home/work life. We will ask about your general health, other medical problems you have, medication you take, employment circumstances, and your hobbies.
Following signed consent, we will examine you as necessary, and the findings of this subjective and physical examination recorded.
How we use this information.
We keep hard copy records and on external hard drive, securely kept in a case file that relates to your episode of care. We use this information;-
1. To provide a legal record of your assessment, and any treatment and/or advice we provide to you.
2. To ensure continuity of care
3. To contact you in regard to your ongoing treatment.
4. To contact you if new information or treatments become available that may be of benefit to you.
5. We may pass information, with your permission, to other medical professionals who may be involved in your care. This may include your GP, Consultants, Occupational health departments or other Health Care Professionals.
6. We may use your information for quality feedback purposes.
7. We may use your information for audit purposes.
8. We do not pass on your information for commercial purposes.
9. We will ask for your signed consent for the most suitable method of communication to contact you.
We take all reasonable steps to ensure that our information is kept up to date and rectified if necessary. It is also your responsibility to inform us if there are any personal information changes.
How long do we keep your personal information
We have a legal obligation to retain records for 8 years after the conclusion of treatment.
If the record relates to a child or young person, the records must be kept until the patient’s 25th birthday or 8 years after death.
How do we protect your information
We take organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing.
1. You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request to the address at the start of the policy.
2. You have a right to withdraw your consent regarding how to communicate with you, even if your treatment has not ended.
Disclosure of your information
We may pass information with your permission to other medical professionals who may be involved in your care; this may include GPs, consultants, occupational health departments or other Health and Care Professions.
This information may be passed on in the form of a written letter which is given to you - if this is the case, the letter becomes your responsibility and the protection of its contents is your responsibility.
If the information is passed electronically by email, it will be password protected and we will take all reasonable precautions to transmit the information securely.
Disclosure of your information
All changes will be notified on our website
Diane Clare MCS HCPC registered
email:; tele 07770841227