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Diane Clare

Trading as Pro-Active Physio


Tele: 07770841227

Diane Clare of Pro-Active Physio is committed to protecting your personal information.

This privacy policy relates to our use of your personal information collected from you either in person, or by information you give us over the telephone, by sms, email, letter, or via website.

"Personal information" means any information that is capable of identifying you.

"We" means Diane Clare of Pro-Active Physio.

We collect and process data because we have a legal obligation to do so and is adequate, relevant and limited to what is necessary.

What information we collect and when

Your personal information is collected and processed from you either in person, over the telephone, information you give us by sms, letter, e-mail, or via website.
At the point of enquiry or booking an appointment we may ask you for :-
Your name 
your address
your contact telephone number(s) you wish to supply

your date of birth 
your e-mail address
During your first home visit appointment, we will ask for information regarding the condition you are seeking Physiotherapy for, and how it currently impacts on your home/work life. We will ask about your general health, other medical problems you have, medication you take, employment circumstances, and your hobbies.  

Following signed consent, we will examine you as necessary, and the findings of this subjective and physical examination recorded.

How we use this information.
We keep hard copy records and on external hard drive, securely kept in a case file that relates to your episode of care. We use this information;-
1. To provide a legal record of your assessment, and any treatment and/or advice we provide to you.
2. To ensure continuity of care
3. To contact you in regard to your ongoing treatment.
4. To contact you if new information or treatments become available that may be of benefit to you.
5. We may pass information, with your permission, to other medical professionals who may be involved in your care. This may include your GP, Consultants, Occupational health departments or other Health  Care Professionals.
6. We may use your information for quality feedback purposes.
7. We may use your information for audit purposes.
8. We do not pass on your information for commercial purposes.

9. We will ask for your signed consent for the most suitable method of communication to contact you.
We take all reasonable steps to ensure that our information is kept up to date and rectified if necessary. It is also your responsibility to inform us if there are any personal information changes.

How long do we keep your  personal information
We have a legal obligation to retain records for 8 years after the conclusion of treatment.
If the record relates to a child or young person, the records must be kept until the patient’s 25th birthday or 8 years after death.
How do we protect your information
We take organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing.
Our website contains links to external sites, these sites have their own privacy policies and we are not responsible for their content, you should check their privacy policy prior to submitting any personal information.
Your rights
1. You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request to the address at the start of the policy.

2. You have a right to withdraw your consent regarding how to communicate with you, even if your treatment has not ended.

Disclosure of your information
We may pass information with your permission to other medical professionals who may be involved in your care; this may include GPs, consultants, occupational health departments or other Health and Care Professions.
This information may be passed on in the form of a written letter which is given to you - if this is the case, the letter becomes your responsibility and the protection of its contents is your responsibility.
If the information is passed electronically by email, it will be password protected and we will take all reasonable precautions to transmit the information securely.

Disclosure of your information

Changes to our privacy policy
All changes will be notified on our website

Contact details

Any questions regarding this privacy policy should be addressed to:

Diane Clare MCS HCPC registered; tele 07770841227

Privacy Policy: About
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